Free shipping on orders over $75

RETURN POLICY

You can return your order for a full refund, and we will do what we can to make it better. 

We have a 30-day return policy; there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

Products must be in the condition you received them and in the original box and/or packaging.

Once your return is received and checked by the fulfillment center (usually within 72 hours of receipt), your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within seven days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase. 

Gift Cards are non-refundable.

We try to improve our site every single day, so if you have any suggestions, we promise, we will listen to you!

How to Make a Return:
It’s easy!  First, please make sure you’ve read our Return Policy above. (As long as your items are eligible for return and fall within the 30-day returns window, follow these easy steps:

1. Include your original receipt/invoice in your package.
2. On the front of the invoice circle the names of the items you are returning. 
3. Place your invoice, along with the items in unworn conditions, in your original packaging.

Address your package to:

SHOP PACHA 
626 N. Hampton Rd. 
Dallas, TX. 75208

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shoppacha.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.